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Exploring the Relationship Between Client Risk Factors and Telehealth Services in College Counseling Centers

In March 2020, college counseling centers, along with many other healthcare facilities across the United States, encountered the unprecedented challenge of rapidly transitioning to tele-services in response to COVID-19. To accomplish this feat, counseling centers promptly transformed their in-person care to tele-services in a matter of days/weeks. While most college counseling centers continue to provide telehealth during the 2020-2021 academic year, many questions have emerged regarding the sustained utilization of tele-services within college counseling centers in the future. Some of the most common questions include: (a) will tele-services, at least in some capacity, become a permanent part of counseling center services?; (b) will some colleges/universities delegate a portion of traditional in-person counseling services to external telehealth vendors?; and (c) given tele-services are the most prominent current mode of treatment, what proportion of students seeking counseling center services possess risk factors that make them a poor fit for tele-services?

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Rates of Discrimination and Racial/Ethnic/Cultural Concerns Among College Students Seeking Counseling Services

Recent national events have renewed our collective focus on racial injustice and the experiences of discrimination and racial, cultural and ethnic concerns. In an effort to contribute to this dialogue, CCMH took a closer look at the frequency in which students initiate counseling with discrimination and/or racial, cultural or ethnic concerns as primary presenting problems. To accomplish this, CCMH examined responses from the Clinician Index of Client concerns (CLICC), which is a checklist of possible presenting problems that is completed by the clinician after evaluating a student who is seeking mental health care. “Discrimination” and “Racial, ethnic, or cultural concerns” are two presenting problems that therapists can choose from a comprehensive checklist of more than 40 problem areas. Clinicians can “check all that apply” within the list of concerns. “Anxiety” and “Depression” have historically been assessed as the most common primary presenting problems experienced by college student seeking services (2019 Annual Report, p.15). Examining a large national sample of 82,685 clients from 98 college counseling centers during the 2018-2019 academic year, CCMH found that clinicians identified Discrimination as a presenting problem for 0.7% of clients and Racial, ethnic, or cultural concerns was selected for 2.7% of clients. Zooming in, it was discovered that the frequency of these presenting concerns varied considerably between majority and minority identity groups. CCMH has outlined the findings below (Please note, these data reflect the rates in which clinicians identify Discrimination and Racial, ethnic, or cultural concerns as primary presenting problems for students entering treatment and do not measure the percentage of clients who report a history of these problems):

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